Kathryn guarantees after her presentation participants will know how to take control of their thoughts and actions to sky rocket productivity in the workplace and ultimately increase your bottom line.
Kathryn’s ideal scenario is to deliver her presentations in person.
However thanks to technology, Kathryn’s presentations can be beamed (live streamed) in to a conference, meeting etc …. anywhere in the world.
Raves reviews; how exceptional service turns customers into your greatest marketing asset.
Fully engaged; developing exceptional staff that stays.
Think small and grow big; details matter when creating an exceptional customer experience.
In the digital era online reviews have more currency than ever before. Great reviews drive business and bring people through your door. Unfortunately its far easier to get negative reviews from unhappy customers than it is from those who are satisfied with your services. That’s why we have to turn all your clients into raving fans to truly leverage the power of online reviews. Potential customers turn to sites like Yelp, Google and Facebook to evaluate your business before making their buying decision. A scathing review costs you thousands if not millions of dollars.
In this presentation Kathryn will discuss the most powerful ways to increase customer satisfaction by delivering an exceptional customer service experience every time.
Turn over in the hospitality industry is too high, with an annualized employee turnover rate of over 70% percent in the hotel industry alone. That’s more than 6 percent of your staff departing every single month. And every time someone leaves, you have to spend time and money finding, training and investing in a replacement who, in all likelihood won’t be there to celebrate a one year anniversary.
Reducing turnover by creating a culture of engagement where employees are valued within the organization will dramatically increase your retention rate and help you build a stronger brand with staff that have a deeper understanding of your vision and purpose.
Kathryn’s presentations are highly interactive and her unique blend of story telling, humor and music ensures key take aways are internalized by participants who will return to work excited to implement her proven success strategies.
Every element of a successful business model has to have customer experience as the key driver. Exceptional staff can’t save a bad night out if the rest of the experience is hobbled by poor processes, rigid rules and an inferior atmosphere
Being responsive to customer needs and creating a positive memorable experience, creates raving fans who are more likely to provide positive online reviews and refer you more business.
Kathryn is a breath of fresh air, a true inspiration. When you realise that more of the same, brings more of the same, invite Kathryn as your next key note speaker and witness the results as you become encircled with happier more content and successful people.”Ross LambertDigital Solutions Group
Kathryn is an exceptionally gifted speaker who easily captures her audience with her natural positive, inspiring energy. I found her talk very motivational, whilst being down to earth. Kathryn creates a wonderful atmosphere. And her use of story telling, music, passion and humour will touch your soulMark PopEntrepreneur
I had the pleasure of working with Kathryn Orford at the recent National Speakers Convention in Canberra. Because Kathryn’s been empowering thousands of people around the world for decades now. It was AWESOME to work with her because as an MC you want to deal with speakers who know what they’re doing on and off the platform. Whether its for a keynote or one of her workshops, I whole heartedly recommend Kathryn.Brett DashwoodMC and CEO of The Document Institute